Postal repair can make specialist services accessible across the UK, but secure packaging, tracking, insurance and clear job documentation are essential.
When this repair may be needed
- You do not have a suitable repair specialist nearby
- The required expertise is outside your area
- You prefer a documented remote process
- You need to send photographs before deciding whether to post
How the repair is assessed
We begin with photographs and details. If postal handling is appropriate, the next stage should define packaging, delivery, insurance, receipt confirmation and quotation before chargeable work proceeds.
What can affect the work required?
Metal type, construction, previous repairs, stone settings, wear, access to the damaged area and the finish required can all change the correct repair method. Photographs are useful for an initial assessment, but some pieces need physical inspection before a firm quotation is possible.
Care after repair
Never send valuable jewellery using an unsuitable or uninsured service. Follow the specific shipping instructions provided for an accepted repair.
Start with an assessment
If you have a piece that may need postal jewellery repair, send clear photographs and describe what has happened. We will use those details to identify the most appropriate next step.