1. Tell us about the jewellery
Choose the closest repair type, describe the issue and upload clear photographs where possible.
2. We review the information
The first goal is to understand the likely work and whether further photographs, measurements or physical inspection are required.
3. Agree the next step
Where a repair can proceed, the scope, quotation and handling arrangements should be clear before chargeable work begins.
4. Repair and quality checks
The repair pathway depends on the piece and specialist required. As the partner network develops, enquiries can be routed according to capability rather than simply geography.
5. Return and aftercare
Completed work should be returned with relevant care guidance and records appropriate to the service.