Jewellery Repair Services

Express and Event Repairs — what to expect

Many customers contact us shortly before weddings, anniversaries or other events and need faster-than-normal attention. We can help identify faster options through our managed repair network, but actual availability depends on the work required, the materials and the individual workshop schedule.

What affects how quickly a repair can be done
– Type of work: simple tasks such as ring resizing, clasp replacement or tightening a loose stone are often quicker to assess than complex restorations, custom work or pieces needing stone sourcing.
– Materials and construction: platinum, complex settings, multiple small stones or fragile antique mounts can require specialist bench time.
– Parts and consumables: some repairs need new components, laser welding, or rhodium/finish work that may add time.
– Diagnostic assessment: an initial inspection (in-person or via our managed network) is usually needed to confirm scope before any express turnaround can be agreed.

Express and same-day options
Where capacity allows, express or same-day benchwork is sometimes possible within our managed repair network. These options are subject to workshop availability, the assessed repair scope and any agreed safety checks. We will outline the fastest practical route after assessing the piece and confirming your instructions.

Sending valuable items — safe handling checklist
If you need to post jewellery for assessment, please follow agreed instructions and use a tracked, signed-for service with adequate declared value and insurance. Use sturdy internal protection (original box if available) and external packaging that avoids movement. We recommend agreeing sending instructions with us first so the receiving partner knows to expect an urgent parcel and can prioritise handling.

Photographs and initial assessments
Good-quality photographs and a clear description of the problem can help us give an initial indication of likely work and potential speed. However, photographs are rarely sufficient for a final quotation or definitive turnaround estimate — a physical inspection is normally required.

If you need a quicker route for an upcoming event, tell us the date and describe the issue so we can advise on possible express options through our managed repair network and next steps. Request an assessment and quote: https://jewelleryrepaircentre.com/get-a-quote/

Express repairs, realistic timelines and safe posting

Many customers need repairs completed before a specific event. We can help identify faster routes through our managed repair network, but any expedited option is subject to the assessed scope, materials and workshop capacity. The following notes explain what typically affects timing, how express options work in practice and how to send items safely.

• What most affects turnaround
  • Type of work: simple tasks (clasp replacement, tightening a loose stone, basic resizing) are often quicker to assess and complete than complex restorations, multi-stone settings or remounting work.
  • Materials and construction: platinum, intricate settings, very small pavé stones or fragile antique mounts often require specialist bench time and more care, which can extend timescales.
  • Parts and consumables: some jobs require new components, matched stones, laser welding or refinishing steps that add time while parts are sourced or prepared.
  • Diagnostic assessment: an initial inspection is usually needed to confirm the scope before an express turnaround can be agreed.
• Express and same-day options

  Where capacity allows, prioritised or same-day benchwork is sometimes possible within our managed network. These options depend on the assessed repair scope and workshop availability; we will outline the fastest practical route after inspection and your confirmation of instructions. For fragile, antique or heirloom pieces, advice may recommend a more conservative approach (for example remounting or conversion) rather than rushed work.

• Photos and initial assessments

  Good-quality photographs and a clear description can support an initial assessment and help us advise on likely routes and timescales. However, photos may not reveal structural issues and are not always sufficient for a final quotation or firm turnaround commitment—an in-person or workshop inspection is usually required.

• Posting valuable items—safe handling checklist
  • Agree sending instructions with us first so the receiving partner expects the parcel.
  • Use a tracked, signed-for service with suitable declared value and insurance; choose sturdy internal protection and external packaging that prevents movement.
  • We will assess the piece on receipt and confirm the scope and any feasible express options before any work proceeds.

If you need a quicker assessment or want to explain an event deadline, request an assessment and describe the timing constraints via our quote form: https://jewelleryrepaircentre.com/get-a-quote/

Lost stones after a repair — what to do and how we handle recovery

If a stone becomes loose or falls out following a repair or resize, a clear, documented process helps everyone reach the best outcome. The Jewellery Repair Centre can assist through its managed repair network; below is a practical checklist of actions and the information that supports a prompt, reliable assessment.

Immediate steps

• Keep any fragments or loose stones you find and store them safely in a small, cushioned container.
• Avoid further wear until the piece has been assessed to prevent additional damage or loss.
• Note when and where the stone was lost and any recent events (e.g. impact, gardening, swimming) that may be relevant.

Information and evidence to provide

• High-quality photographs of the piece (macro close-ups of the setting and the surrounding metal) and of any recovered stone. Photographs help with an initial assessment but may not be sufficient for a final quotation or definitive diagnosis.
• A copy or summary of the original repair instructions/receipt where available, and a short description of when the piece was returned to you and when the issue occurred.
• Any correspondence previously exchanged about the repair, plus your preferred outcome (stone recovery, match-and-replace, or secure re-setting).

Sending the item for inspection

• Agree sending instructions with us before postage. Use a tracked, signed-for service with declared value and appropriate insurance. Sturdy internal protection and minimal movement inside the parcel are important.
• We will confirm where to send the item within our managed repair network and advise on handling priorities on receipt.

Assessment and next steps

• An in-person inspection by a bench jeweller in our managed network is normally required to confirm cause, scope and suitable remedial options (recovery and re-setting, stone sourcing, or alternative solutions).
• We will outline the practical choices after assessment, including risks, matching considerations and whether a recovered stone is suitable to re-set. Where a replacement stone is requested, sample options and matching guidance can be discussed.

If a stone has fallen out or you’re concerned after a recent repair, please start your submission with clear photos and a brief description via our quote form so we can advise next steps: https://jewelleryrepaircentre.com/get-a-quote/

Turnaround expectations: same‑day, express and posted assessments

Customers frequently ask how long a repair will take and whether same‑day or posted‑in options are available. Turnaround depends on several practical variables and is confirmed only after an initial assessment through our managed repair network.

What influences timing

• Type and complexity of work: Simple tasks (clasp swaps, tightening a loose stone or minor resizing) are often quicker to scope than complex restorations, multi‑stone re‑settings or pieces requiring component fabrication.
• Materials and construction: Platinum, intricate settings or fragile antique mounts can need specialist bench time that affects schedules.
• Parts and consumables: Where a repair requires sourced parts, specialised soldering/laser work or refinishing, lead times for those elements will add to the overall duration.
• Workshop capacity: Express or same‑day options are subject to availability within our managed repair network and the assessed scope of work.

Express and same‑day options

When capacity allows, faster benchwork may be possible. We will outline the fastest practical route after an assessment and when you confirm instructions. Because availability can change, we describe expected windows (for example: same‑day, next‑day, or a multi‑day repair) rather than fixed guarantees until the piece is inspected.

Posting jewellery for assessment

• Agree sending instructions with us before posting so the receiving partner can expect and prioritise the parcel.
• Use a tracked, signed‑for service and declare a suitable value; ensure the carrier’s handling and insurance meet your needs.
• Package items securely with internal protection (original box if available) to prevent movement.
• On receipt, an assessment will be made and timing options confirmed before any work proceeds.

Photographs and initial quotations

Good‑quality photographs and a clear problem description can support an initial assessment and help identify likely options, but they may not be sufficient for a final quotation. A physical inspection (or detailed remote inspection arranged through our managed network) is usually necessary to confirm exact scope and timescale.

If you’d like us to review your repair needs and outline likely timing options, please request an assessment: https://jewelleryrepaircentre.com/get-a-quote/

Keeping you informed: status stages, estimates and tracking

Many customers tell us clear, step-by-step updates are important. To help set realistic expectations, we use an agreed series of status stages for items handled through our managed repair network. These stages describe progress rather than fixed deadlines and allow you to see where a piece is in the process:

• Received – your parcel has arrived with the receiving partner and is logged.
• Initial assessment – a technician examines the piece (in-person or via the network) to confirm scope and identify any additional issues.
• Quotation issued – we publish the recommended work and a cost estimate; photographs and notes from inspection are recorded.
• Customer approval – we proceed only after you confirm the quotation and any special instructions.
• Work in progress – the repair is underway with routine quality checks recorded during bench stages.
• Final check and return preparation – after finishing, the piece is checked, photographed and packaged for return.
• Dispatched/Delivered – tracking information is provided when the item leaves the workshop or partner for return to you.

Estimated timelines are provided where possible after the initial assessment. These estimates reflect the assessed scope and the availability of the specialist workshops in our managed network; they can change if additional work is identified, parts are required or a workshop’s schedule shifts. We will notify you of material changes and ask for any decisions needed to proceed.

When sending valuable items please follow our agreed instructions: use a tracked, signed-for service with appropriate declared value and insurance, pack items securely (original box if available) and confirm shipment details with us in advance so the receiving partner can prioritise handling. Photographs you provide can support the initial assessment and help speed up the quotation stage but may not be sufficient for a final quotation or to confirm hidden faults.

Where an item is being returned by post, we aim to supply a tracked dispatch reference so you can follow delivery. If you prefer telephone or email updates at key points (receipt, quotation, dispatch), include that preference when you request a quote.

To start a repair or request an estimated timeline, please use our quote form: https://jewelleryrepaircentre.com/get-a-quote/

Quotations, approvals and what to expect on timing

To make repairs easier to understand and approve, we outline a clear assessment-to-authorisation flow. You can start with a description of the problem and clear photographs; these help with an initial assessment and recommended next steps but are rarely sufficient for a final, binding quotation. A detailed written estimate is usually issued only after a physical inspection or a hands-on assessment conducted via our managed repair network.

What the quote will cover: scope of work proposed (for example: setting re-seating, replacement melee, solder/re-tipping), options for stone matching or sourcing (including lab-grown alternatives where suitable), any consumables or finish work required, and an explanation of factors that may change cost or timing. If further issues are found during bench inspection, we will seek your approval before proceeding with any additional work.

Approval and communication flow: once we have prepared an estimate you will receive it for review. You can accept, decline or ask for clarification. If you approve, we will confirm the instructions with the workshop in our managed network and provide an estimated timeframe. If the workshop identifies further work on receipt, we will contact you with a revised estimate rather than proceeding without consent.

Turnaround and service tiers: turnaround depends on the assessed scope, materials, parts availability (for example matched melee or specific mount components), and workshop capacity within our managed network. We can discuss standard and priority options where available, and outline any implications for handling and return. Exact timelines are assessment-specific; we avoid promising fixed deadlines until work has been scoped.

Stone sourcing and matching: replacing small stones (melee) or sourcing matched stones — including potential lab-grown matches — is a common request. We will explain the options, how matches are evaluated (size, colour, cut, setting compatibility) and any implications for cost and timing. Final matching is confirmed after inspection and may require a short lead time for sourcing.

Pre-repair documentation and postage guidance: a pre-repair condition report can be prepared and uploaded to your file. If you need to post items, please follow agreed instructions, use a tracked, signed-for service with suitable declared value and insurance, and pack jewellery securely to avoid movement. We recommend agreeing sending arrangements with us first so the receiving partner can expect and prioritise the parcel. Photographs you provide support the initial assessment but do not replace an in-person inspection for final quotation.

If you would like a formal quotation or to upload photos and documentation for an initial review, please start your request at https://jewelleryrepaircentre.com/get-a-quote/.

Lost or Missing Stones: What to do and what to expect

Stone loss—whether a small side stone or a centre gem—can happen gradually from wear or after repair. When a stone is missing it is important to establish whether the setting has been weakened, whether adjacent stones are at risk, and whether a replacement stone that matches the piece is available.

Initial steps you can take
– Keep any loose stones you find and store them securely. Note where they came from if known.
– Avoid wearing the item until an assessment is made; continued wear can worsen damage or lose further stones.
– If you plan to post the item for inspection, follow agreed instructions, use a tracked/signed-for service with suitable declared value and insurance, and pack the jewellery securely to prevent movement.

Assessment and inspection
A careful inspection—either in-person at an agreed repair partner or following safe receipt by our managed repair network—is normally needed to confirm the cause of the loss, the condition of the setting and any surrounding work required. Photographs and a clear description sent beforehand can support an initial assessment and help prioritise handling, but they are often insufficient to provide a final quotation or to confirm whether the original stone can be reused.

Replacement and re-setting considerations
– Re-setting an original stone: if the lost stone is available and intact, it may be possible to re-set it, subject to assessment of the stone and setting.
– Sourcing a replacement: matching colour, size, cut and quality can vary in difficulty depending on the stone type (e.g. diamond vs. coloured gem) and the visibility of the setting. A close match may be achievable in many cases but sometimes an exact match is not possible.
– Setting security: repair work can include tightening prongs, replacing claws, re-making channels or re-profiling bezels. The required method will depend on the original setting style and condition.
– Additional work: inspection may also reveal worn seats, cracks in the mount, or hidden damage that should be addressed to prevent recurrence.

Variables that affect cost and timing
Factors that influence any estimate include the type and size of the stone required, how closely a replacement must match the original, whether the original stone is available for re-use, the complexity of the setting, and any remedial benchwork needed. Because each case is different, a confirmed scope and quotation are usually provided only after inspection.

If you have a missing stone or suspect a loose setting, request an assessment and provide photos and a description to start the process: https://jewelleryrepaircentre.com/get-a-quote/

Turnarounds, tracking and safe returns

Customers frequently ask how long a repair will take and how they will be kept informed. While every piece is different, the following explains typical stages, what affects lead times and how status updates and secure returns are handled.

Typical stages
1) Initial enquiry and photographs: clear photos and a brief description can support an early assessment and help identify obvious issues. Photographs are useful for triage but may not be sufficient for a definitive quotation or final scope of work.
2) Inspection and formal assessment: a physical inspection (in-person or via our managed repair network) confirms the materials, construction and exact work required. This stage establishes the confirmed timescale and any parts or specialist processes needed.
3) Agreed instructions and scheduling: once you approve the scope, the piece is scheduled with a workshop in our managed network and a more precise timeframe is provided.
4) Repair, quality checks and return: after completion the item undergoes final checks and is prepared for return in secure packaging.

What affects timescales
– Type and complexity of work (resizing, stone sourcing, restorations).
– Materials and setting complexity (fragile or specialist mounts take longer).
– Need for sourced parts or specialist finishes.
– Current workshop capacity within our managed network.

Status updates and tracking
We aim to keep customers informed at key points: assessment complete, work authorised, repair started and repair complete. For mailed items, tracking numbers from the chosen courier are used so you can follow transit. Please follow our agreed sending instructions and confirm the declared value and insurance level with the courier before posting.

Posting, secure handling and issues in transit
If you post jewellery for assessment, always follow agreed instructions, use a tracked, signed-for service and insure to an appropriate level. Use sturdy internal protection (original box if available) and external packaging that prevents movement. We and our receiving partners will log receipt and check the parcel before opening. If an item is delayed or shows signs of loss or damage in transit, we will work with you and the carrier to establish what happened and explain next steps; specific carrier claims and compensation processes are governed by the courier’s terms.

For an assessment and estimated timing for your piece, please request a quote: https://jewelleryrepaircentre.com/get-a-quote/

Turnaround expectations, staged status updates and tracking

We know knowing where your repair is and how long it will take matters. To make timelines clearer and reduce uncertainty, we use staged status updates that describe what’s happened and what comes next. These messages are informational and reflect the current assessment and workflow rather than a fixed legal commitment — actual timing depends on the work required, parts and workshop capacity.

Typical status stages and what they mean

• Request received – We’ve received your enquiry or parcel and logged the job.
• Initial assessment started – A technician or partner workshop is inspecting the piece to confirm scope; photographs and your description help at this stage but may not be sufficient for a final quote.
• Quote issued / awaiting approval – We’ll outline the recommended work, any options and the expected time range. Work will not start until we have your instruction.
• Parts / sourcing – If components, matched stones or special consumables are needed, this stage reflects lead time for procurement and can extend the overall turnaround.
• Benchwork in progress – The repair work is underway at the assigned workshop; complexity and concurrent jobs can affect duration.
• Finishing & quality checks – Polishing, rhodium/finish work or final safety checks are completed before despatch.
• Dispatched / ready for collection – The item has been posted back using the agreed shipping method or is ready for collection at the nominated location.

How we share updates and tracking

• We can provide status messages by email, SMS or through the customer portal depending on the route you choose. Please tell us your preferred contact method when you request a quote.
• If you send your item by post, use the agreed instructions and a tracked, signed-for service with adequate declared value and insurance. Provide the tracking number when requested so we can match parcels to jobs and prioritise handling.
• Tracking shows parcel movement; staged status updates describe workshop progress. Both are useful — tracking does not replace the need for an assessment-based status update.

Practical notes

• Photographs and clear problem descriptions can accelerate the initial assessment and help us indicate likely options, but they are not always sufficient for a final quotation or a guaranteed turnaround.
• If faster attention is needed (for events, for example) tell us up front so we can highlight possible routes. Availability of express or same-day options depends on the assessed scope, parts and partner schedule.

If you’d like a clearer estimate for your specific piece or to agree sending instructions, request an assessment now: https://jewelleryrepaircentre.com/get-a-quote/

Specialist care for vintage, antique and fragile-stone jewellery

Older and delicate pieces often need a different approach to routine repairs. Antique settings, thin shanks, old or brittle solders and fragile stones (including cleavage-prone gems and early glass or paste work) can be damaged by standard bench techniques or excessive heat. Where a piece is clearly fragile, available options should be assessed by a workshop experienced in conservation-style repair rather than by a general bench.

What to expect from a specialist assessment
– Initial triage: we use your description and photos to flag pieces that may need low‑temperature techniques, mechanical (non-heat) joining, or specialist setting work. Photographs and clear notes help prioritise and advise on safe handling, but they may not be sufficient for a final quotation or treatment plan. A physical inspection is normally required to confirm condition and precise scope.
– Recommended methods: experienced workshops in our managed repair network can advise on options such as micro-mechanical repairs, careful re-setting, selective reinforcement of worn settings, or conservation-minded restorations that retain original features. The appropriate method depends on construction, materials and condition.
– Risk & options: conservational work balances preserving original details against restoring function. Workshops will usually present trade-offs and safer alternatives if full modernisation would compromise historic value.

Preparing and sending fragile jewellery for assessment
– Contact us first for sending instructions so the receiving partner expects your parcel and can prioritise safe handling.
– Use a tracked, signed-for service and declare an appropriate value; choose external packaging that prevents movement and internal protection such as padded boxes or the original case if available.
– Insure items as advised for transit. We will confirm where to send and any additional labelling or paperwork needed.
– On receipt, the workshop will perform a controlled inspection and report recommended next steps before any work proceeds.

If your piece is vintage, has visible repairs, or contains fragile stones, please include clear close-up photographs, a short history (age, previous work if known) and any handling concerns when you request an assessment. Photographs support an initial review but cannot replace the on-bench inspection needed for a final quotation.

Request a specialist assessment and send photos here: https://jewelleryrepaircentre.com/get-a-quote/

Vintage and heirloom pieces: restoration, remounting and conversion options

Heirloom, vintage or fragile antique jewellery often needs a different approach to routine repairs. Where resizing, reworking or cleaning might be suitable for modern pieces, older mounts and worn metal can make direct interventions higher risk. We can help explore conservative restoration, structural stabilisation, sympathetic refurbishment or alternative solutions such as remounting the centre stone or converting the piece into a pendant or brooch.

Common options you may be offered include:

• Conservative repair and stabilisation — strengthening worn shanks, repairing soldered joins, tightening settings while preserving original details where possible.
• Refurbishment and sympathetic re-finishing — careful cleaning, selective repolishing or partial rhodium/finish work that respects the piece’s character.
• Remounting or partial rebuild — transferring a stone into a new, more secure modern setting when the original mount is unsafe to resize or wear regularly.
• Conversion to an alternative form — repurposing a ring or brooch into a pendant, or adapting components so a treasured stone can be enjoyed in a different, lower-risk setting.

Which option is appropriate depends on factors such as metal thickness, existing solder or repair history, setting type, stone fragility and any historical or sentimental value you want conserved. These factors also influence cost and timing — work requiring specialist conservation techniques, delicate stone removal or bespoke remounting will vary more than routine repairs.

Please note that Jewellery Repair Centre arranges work through its managed repair network; after assessment we will describe practical options and likely routes rather than asserting a single fixed outcome. Photographs and a clear description can support an initial assessment and help identify obvious issues, but they may not be sufficient for a final quotation or to rule out hidden defects. When sending valuable or delicate items, follow agreed instructions: use a tracked, signed-for service with adequate declared value and insurance, and pack items securely to prevent movement. We will confirm handling instructions and an assessment process before any parcel is sent.

If you’d like us to review a vintage or heirloom piece and discuss restoration or conversion options, request an assessment via our quote form: https://jewelleryrepaircentre.com/get-a-quote/

Antique & Vintage Jewellery Restoration — specialist approach

Antique and vintage pieces often need a different approach from routine repairs. Older construction methods, fragile mounting styles and historic stones can make straightforward workshop fixes inappropriate; a careful conservation-led route helps preserve character while making items wearable where possible.

What a specialist assessment looks for: stabilising weakened settings, identifying old or fragile solders, determining whether stones should be removed before any bench work, and deciding if sympathetic restoration or a reversible repair is the best long-term option. For conversion requests (for example, turning a brooch into a pendant) the assessment considers structural safety, aesthetic impact and how to retain original features where feasible.

How we work with specialist workshops: Jewellery Repair Centre coordinates with experienced conservation-minded bench partners in our managed repair network for complex vintage work. We do not assert that repairs are performed in-house; instead we arrange inspections and quote proposals from specialist technicians who have relevant skills in old-mount repair, delicate stone removal and period-correct finishing. Any recommended route will explain the intended technique and its effect on the piece.

Materials and methods: specialist restoration often uses techniques intended to be reversible or minimally invasive. This can include careful stone removal and secure re-setting, consolidation of worn shanks or claws, re-tipping of prongs, and matching finishes or period-appropriate alloys when replacement metal is required. Where sourcing a like-for-like stone or period element is proposed, time and availability will affect options; these variables will be explained during the assessment.

Photographs and postage: good, close-up photos and a clear description help our team direct the right specialist to assess your piece, but photographs alone are usually not sufficient for a definitive quotation. If posting valuable or sentimental jewellery, please follow our agreed instructions: use a tracked, signed-for service with appropriate declared value and insurance, provide secure internal packaging, and confirm arrangements so the receiving partner can prioritise and record receipt. An in-person inspection or specialist bench assessment will normally be arranged before any work proceeds.

If you have an heirloom that needs conservation advice, conversion options or a careful restoration plan, request an assessment via our quote form: https://jewelleryrepaircentre.com/get-a-quote/

Urgent repairs for events — what to do if time is short

If a piece needs attention close to a wedding, anniversary or other event, clear, prompt communication helps us explore faster options through our managed repair network. Please note we cannot guarantee fixed turnaround times; faster routes depend on the assessed scope, workshop capacity and the materials involved.

How to proceed right away

• Contact us with a concise description of the problem (which finger/ear, when it last felt secure, any recent knocks or repairs).
• Supply clear photographs showing the whole item plus close-ups of the damaged area. Photographs can support an initial assessment and prioritisation but may not be sufficient for a final quotation or a definitive timescale.
• Tell us any event date and any flexibility — that helps us seek faster options without implying a guaranteed outcome.

What affects how quickly a repair can be arranged

• Nature of the fault — simple tasks (e.g. tightening a loose stone, clasp replacement) are typically quicker to scope than complex restorations or multiple-stone re-settings.
• Materials and construction — platinum, fragile antique mounts, pavé settings or many small stones often require specialist bench time.
• Availability of parts or suitable replacement stones — sourcing components can add time.
• Workshop capacity within our managed network — express slots are subject to current workload and safety checks.
• Need for an in-person diagnostic assessment — many urgent routes require the piece to be seen before any expedited plan is confirmed.

Sending jewellery for urgent assessment

• Always follow any specific sending instructions we provide. Agreed instructions let the receiving partner prioritise handling where possible.
• Use a tracked, signed-for service and ensure the declared value and insurance are appropriate for the item being sent.
• Package securely with internal padding (original box if available) and external protection to avoid movement.
• We will carry out an initial assessment on receipt and confirm the scope and any available express options before work proceeds.

Practical tips to help speed assessment

• Include any receipts, stone certificates or prior repair notes if available.
• Note finger size (for rings), metal type if known, and whether the piece is sentimental or of high replacement value — this information can influence repair approach.

If you need a fast assessment, please request a quote and describe the issue and timing: https://jewelleryrepaircentre.com/get-a-quote/

Faster, clearer repairs: local visibility, risks and sending guidance

Many customers want quicker, more visible repairs than large-brand routes typically offer. We work through a managed repair network to identify the fastest practical options and can often prioritise local workshops where on-site benchwork and clearer progress updates are available. Actual availability and timing depend on the assessed scope, materials and the individual workshop’s schedule; an initial inspection is needed before any express option can be confirmed.

When a repair is high risk
Some pieces present higher risk (fragile antique mounts, unstable stones, very thin shanks or extensive previous work). In those cases a workshop may decline to proceed, ask for a written consent/limitations form, or propose lower-risk alternatives such as converting the piece to a pendant, remounting the stones or remaking the item. We will explain any service-level limits and outline alternatives so you can choose how to proceed.

Photos and initial assessments
Good-quality photographs and a clear description help us make an initial assessment and recommend likely next steps. However, photos alone are often not sufficient for a final quotation or a definitive diagnosis; a physical inspection (or an agreed managed-network inspection) is normally required to confirm the scope of work and any risks.

Sending valuable items — agreed instructions and safe handling
If you need to post jewellery for assessment, please follow agreed instructions and use a tracked, signed-for service with appropriate declared value and insurance. Pack items securely in a sturdy inner box (original box if available) with cushioning so they cannot move, and use discreet external packaging. Contact us first to agree shipping details so the receiving partner can expect and prioritise the parcel. All pieces will be inspected on arrival and we will confirm the scope and any safety recommendations before proceeding.

Packaging checklist and consent workflow
To reduce delays and disputes, we can supply or guide you through a checklist and a repair consent workflow when arranging postage. The paperwork records the condition on receipt, any known risks, and the instructions you give—this helps ensure transparency through each stage of assessment and repair decision-making.

If you’d like an assessment or to arrange agreed shipping and the consent form, request a quote and describe the issue here: https://jewelleryrepaircentre.com/get-a-quote/