How to send jewellery safely by post in the UK: packaging, postage and documentation

Sending jewellery for repair or appraisal introduces risks in transit. Couriers and Royal Mail publish guidance on packaging fragile items and recommend using branch services and suitable postage to reduce transit damage. The notes below explain common best-practice steps, variables that affect how you should pack and post, and what documentation to include. Always check the specific carrier guidance and your recipient’s instructions before sending.

Before you pack: assess the item

Different pieces require different care. Consider:

• Size and shape (small rings vs. long necklaces)
• Weight and density
• Fragility of gemstones or settings (loose stones, enamel, pearls)
• Surface finish (soft metals, plated pieces that scratch easily)
• Whether the item will be sent alone or with other pieces

If you are unsure about the item’s condition or best packaging approach, contact the repairer for specific instructions. They may ask you to describe the piece or to send photos first.

Packing materials to have ready

• Soft, lint-free cloths or jewellery pouches to wrap each piece.
• Bubble wrap or foam sheets for additional protective layers.
• Small rigid boxes (jewellery gift boxes or small presentation boxes) to prevent crushing.
• A sturdy outer box or padded postal box that resists crushing in transit.
• Void-fill material (crumpled paper, foam peanuts or air cushions) to stop movement inside the outer box.
• Strong packaging tape and tamper-evident seals if desired.
• A note or checklist inside describing the contents and any contact details required by the repairer.

Step-by-step packing method

1. Clean your hands and, if comfortable, gently wipe the jewellery with a soft cloth so dirt won’t transfer to packaging materials.

2. Wrap each item individually in a soft cloth or place it in a small jewellery pouch or presentation box. This prevents pieces rubbing together and reduces the risk of scratches.

3. If the item is fragile or contains loose stones, add a layer of bubble wrap around the wrapped item. Keep any stones or components immobilised — avoid letting them move inside the package.

4. Place the wrapped item into a rigid inner box (a small jewellery box is ideal). Close the box and add a thin layer of protective material (foam, tissue) so it does not rattle.

5. Put the inner box into the outer shipping box. Surround it with void-fill material so it is immobilised and cannot move when the box is shaken.

6. Seal the outer box securely with strong tape on all openings. Reinforce corners and seams if the contents are heavy or very small.

7. Label the exterior discreetly. Avoid placing obvious ‘valuable contents’ messages on the outside. Include the recipient’s address clearly and your return address.

Postage options and interactions with Post Office branch services

Royal Mail and commercial couriers provide a range of services tailored for parcels. Branch staff can advise on packaging standards and services available at the time. Points to consider when choosing a service:

• Tracking availability — many services allow you to follow the parcel’s progress online.
• Signature-on-delivery options — useful to ensure parcel receipt but may vary by service.
• Transit times — shorter transit times reduce the window for potential damage or misrouting.
• Drop-off at a branch vs. collection — staff can confirm the item’s packaging meets carrier requirements before accepting it.

When in doubt, take the parcel to a Post Office branch or a courier drop-off point so staff can confirm that packaging is suitable for the chosen service.

Documentation to include inside and outside the package

• Inside the package: a clear note stating your name, contact details, the recipient’s name and address, a description of the item(s) and any instructions for the repairer.
• Outside the package: recipient address and your return address. Do not write the parcel’s value or advertise contents on the exterior.
• Keep a copy of any reference number, the tracking number and proof of posting for your records.

Some repairers ask for photos or a completed form before sending. Follow their requested documentation to help ensure a smooth assessment on arrival.

Special cases and additional precautions

– Multiple items: Wrap and box each piece separately to prevent contact and abrasion. Use dividers or individual inner boxes.

– Fragile stones or loose settings: Immobilise the stone and avoid pressure on the setting. Discuss with the repairer if you think the item needs specialist crating or handling instructions.

– High-value pieces: Ask the repairer for their preferred shipping instructions and follow carrier guidance for handling valuable parcels. Do not mark the parcel as valuable on the outside.

After posting: tracking and communication

Keep the tracking reference and proof of postage. Inform the repairer when the parcel is on its way and supply the tracking number. Maintain communication until the item is received and assessed.

Why an assessment matters

Packaging and postage are driven by the specific piece and the repair required. A ring with a tight bezel will need different handling to a long, delicate chain. Discussing the item with the repairer before sending allows them to advise on any special measures to protect the jewellery in transit.

If you need a professional assessment or bespoke posting instructions from your repairer, request guidance and follow any carrier recommendations provided at drop-off. For a repair quote or to confirm their preferred posting method, use this link: https://jewelleryrepaircentre.com/get-a-quote/

Useful sources: see guidance published by Royal Mail and major couriers on packaging fragile items and using Post Office branch services for further detail.