Last updated: 1 September 2026
Jewellery Repair Centre is the data controller for personal information submitted through this website unless a specific service explains otherwise.
Information we collect
Repair enquiries may include your name, email address, telephone number, postcode, jewellery description, photographs, contact preference, referral information and correspondence. Technical security logs may also be generated by the hosting environment.
Why we use it
We use enquiry information to respond to your request, assess appropriate repair routes, prevent abuse, maintain service records and, where necessary, establish or perform a service contract. We may also use aggregated non-identifying data to improve services and understand demand.
Partners and processors
Where a specialist repair partner is required, relevant enquiry information may be shared only as necessary to assess or deliver the requested service. Hosting, email, analytics and other technology suppliers may process data on our behalf under appropriate arrangements.
Retention
We keep enquiry and service records only for as long as reasonably necessary for customer service, legal, security and business record purposes. Retention periods should be reviewed as the service model develops.
Your rights
Depending on applicable law, you may have rights to access, correct, erase, restrict or object to certain processing of your personal information. Contact us using the email shown on the Contact page.
Analytics and advertising
Optional analytics or advertising technologies are not intended to be activated without the appropriate consent mechanism. See our Cookie Policy for more information.