Watch repair is a specialist discipline. The correct route depends on the watch, movement, age, symptoms and whether manufacturer-specific support is required.
When this repair may be needed
- The watch has stopped or loses time
- The crown or stem is damaged
- The bracelet or clasp needs attention
- The case or crystal has visible damage
How the repair is assessed
We gather the watch details and symptoms before determining the appropriate specialist pathway. Some watches require brand-authorised or movement-specific expertise.
What can affect the work required?
Metal type, construction, previous repairs, stone settings, wear, access to the damaged area and the finish required can all change the correct repair method. Photographs are useful for an initial assessment, but some pieces need physical inspection before a firm quotation is possible.
Care after repair
Avoid operating damaged crowns or pushers unnecessarily and do not assume a watch remains water resistant after impact or case work.
Start with an assessment
If you have a piece that may need watch repair, send clear photographs and describe what has happened. We will use those details to identify the most appropriate next step.